We stand behind the quality of our products. If you are not completely satisfied
with your purchase, you may return your item for a refund. Generally, we allow
for full refunds for returns made up to 60 days after we ship your order. Please
note that shipping and handling fees are non-refundable.
How to Make a Return:
Contact us at firstname.lastname@example.org
for a Return Authorization Number. Please include a copy of your receipt along
with a brief explanation for the return. Then, ship the item(s) to the following
Total Candor LLC
2456 Lafayette Rd. Ste. 12
Portsmouth, NH 03801
Please make sure to use a traceable method (such as USPS’s delivery
confirmation) when returning your package since we can’t provide a refund
for a package we do not receive.
Please allow 30 days for credit to appear on your statement.
Under ordinary circumstances, we ship orders every business day. Typically,
orders placed before noon Eastern Time are processed and shipped the same day.
Other orders, and orders placed over the weekend, are usually shipped the next
business day. Note that your credit card will not be charged until the item
We offer 3 shipping methods within the continental US: Ground Delivery,
2 Day Delivery, and Overnight Delivery. You choose the method of
shipping you prefer when checking out.
Shipping Outside of the Continental United States
The shipping rates quoted during checkout are for addresses within the continental United States. If you would like your order shipped to an address outside of the continental U.S., please contact us. We will provide you with a shipping quote.
We can only accept cancellations if they are made before we ship your item.
Because we ship so soon after your order is taken, you may be unable to cancel
your order. But certainly send us an e-mail at email@example.com
right away if you wish to cancel an order.