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Returns

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return your item for a refund. Generally, we allow for full refunds for returns made up to 60 days after we ship your order. Please note that shipping and handling fees are non-refundable.

How to Make a Return:
Contact us at store@totalcandor.com for a Return Authorization Number. Please include a copy of your receipt along with a brief explanation for the return. Then, ship the item(s) to the following address:

Total Candor LLC
ATTN: Returns
2456 Lafayette Rd. Ste. 12
Portsmouth, NH 03801

Please make sure to use a traceable method (such as USPS’s delivery confirmation) when returning your package since we can’t provide a refund for a package we do not receive.

Please allow 30 days for credit to appear on your statement.

Shipping

Under ordinary circumstances, we ship orders every business day. Typically, orders placed before noon Eastern Time are processed and shipped the same day. Other orders, and orders placed over the weekend, are usually shipped the next business day. Note that your credit card will not be charged until the item has shipped.
We offer 3 shipping methods within the continental US: Ground Delivery, 2 Day Delivery, and Overnight Delivery. You choose the method of shipping you prefer when checking out.

Shipping Outside of the Continental United States

The shipping rates quoted during checkout are for addresses within the continental United States. If you would like your order shipped to an address outside of the continental U.S., please contact us. We will provide you with a shipping quote.

Cancellations

We can only accept cancellations if they are made before we ship your item. Because we ship so soon after your order is taken, you may be unable to cancel your order. But certainly send us an e-mail at store@totalcandor.com right away if you wish to cancel an order.

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